Shane Daniel
GRC (Governance, Risk, and Compliance) Analyst | AWS Cloud Practitioner | CompTIA Security+
- Role
- Sw App Cloud Tech Support Analyst at 埃森哲
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Shane Daniel
I’m an IT support professional with experience in enterprise support, incident triage…
Experience
Sw App Cloud Tech Support Analyst
Feb 2025 — Present
Delivered Tier 1 and Tier 2 technical support for cloud-based applications, software platforms, and infrastructure services in a high-volume, enterprise-level environment.• Resolved end-user issues related to software functionality, performance, and cloud system integration via ticketing systems, email, chat, and phone support.• Collaborated with cross-functional teams to troubleshoot incidents, identify root causes, and implement long-term fixes.• Performed system diagnostics, log analysis, and incident tracking using tools such as ServiceNow, Jira, and Splunk.• Maintained SLAs and ensured timely resolution of incidents while maintaining high customer satisfaction.
Education
Valdosta State University
Bachelor of Science - BS
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