Shane Burrows

About Shane Burrows

Currently a Senior Operations Manager at Amazon in the company\'s Returns Logistics Network. In addition to my current role I have a total of 13 years of management experience from entry level to Senior Level, managing entry level associates and salaried leaders up to Senior.

Experience

1. Senior Operations Manager

   Amazon

   Feb 2022 — Present · Reading, PA, US

   Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon’s success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is responsible for all aspects of the operations of a functional area for one of our Fulfillment Centers including, people management and development, process, and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength within the Fulfillment Center.As a senior leader you will oversee upwards of salaried and hourly employees, in a fast-paced, complex operations facility up to a million square feet.Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the center is located. This position offers unlimited career potential as we continue to grow our global footprint.

Education

• East Stroudsburg University of Pennsylvania

  Bachelor's degree, Sport Management Minor Business

  2005 — 2010

Skills

• Outstanding Time Management Skills
• Team Leadership
• Leadership Development
• Sports
• Sports Management
• Microsoft Excel
• Microsoft Word
• Sales Management
• B2b
• Time Management
• Marketing
• Team Building
• Customer Service
• Management
• Public Speaking
• Sales
• Account Management
• Leadership
• Microsoft Office
• Social Media