Shane Birch
Leader of Customer Service and Technical Support Teams
- Role
- Technical Support Supervisor at Logistics Health Incorporated
- Location
- Canton, MN, US
- LinkedIn followers
- 500 followers
About Shane Birch
Technical Manager, Tech Geek, Sports Nerd, Runner, Roadie, MTBer, and CXer.
Experience
Technical Support Supervisor
Jun 2019 — Present · La Crosse, WI, US
I am a Supervisor for IT staff supporting both internal and external users and providers, including military personnel, retired veterans, and VA staff. I am currently managing 29 direct reports, which include 21 remote employees and contractors. I optimized the inventory storage areas and work instructions to utilize more efficiency. Managed the Windows 10 project, coordinating laptop swaps for 3500 users; the COVID work-from-home project; and the COVID return to work project. My daily duties include: monitoring the phone, email, and ticket queues; working on career goal aspirations with my employees; and managing projects through completion.
Education
University of Phoenix
Master of Business Administration (MBA)
2015 — 2017
St. Cloud State University
Bachelor's degree, Criminal Justice
1988 — 1992
Skills
- Cross-Functional Team Leadership
- Windows Server
- Hardware
- Operations Management
- Operating Systems
- Microsoft Exchange
- Organizational Development
- Salesforce.com
- Routers
- Switches
- Wireless
- Organizational Leadership
- Routing
- Strategic Leadership
- Tcp/Ip
- Public Safety
- Remote Desktop
- Business Process Improvement
- Vmware
- Computer Hardware
- Customer Service
- Team Leadership
- Mcse
- Leadership
- Network Administration
- Technical Leadership
- Networking
- Windows
- Wireless Networking
- Vpn
- Comptia a+ Certification
- Management
- Team Building
- Technical Support
- Business Analysis
- Team Management
- Servers
- Troubleshooting
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.