Shane Beeton
Customer Analytics and Deflection Consultant @YouFibre
Signup · Get unlimited contacts
WORK HISTORY
Customer Analytics and Deflection Consultant @YouFibre
Analysed customer arrival patterns and request types to uncover actionable insights that informed strategic decision-making and operational improvements. • Developed a comprehensive suite of real-time reporting dashboards and analytics tools to support customer experience teams in understanding live demand, performance, and emerging trends. • Designed and optimised customer-friendly deflection mechanisms — including in-app features, IVR enhancements, and live-chat self-serve options — to streamline journeys and reduce effort without compromising experience quality. • Partnered closely with cross-functional teams across product, operations, and technology to successfully implement, test, and refine deflection initiatives.
EDUCATION
Ulster University
Bachelor of Science - BS, Computer Science
North West Regional College
Level 3 Extended Diploma, Information Technology
SKILLS
ABOUT SHANE BEETON
Experienced Project Manager with a demonstrated history of working in the internet and gaming industries. Skilled in Project Management, Digital Engagement, Customer Support, Technical Support, Microsoft Word, Sales, and Databases. Strong information technology professional studying at Ulster University.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.