Shane Ballou
Lead of Corporate IT & Governance - Dpo @Robin
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WORK HISTORY
Lead of Corporate IT & Governance - Dpo @Robin
Boston, MA, US
Lead of Corporate IT & Governance — DPOGovernance, Risk, and Compliance (GRC)Design and execute Robin’s Information Security Management System (ISMS) to ensure company and customer data remains secure and compliant with global standards.Serve as the appointed Data Protection Officer (DPO), providing oversight and identifying data processing activities to ensure 100% compliance with GDPR, CCPA, and other data regulations.Lead the company through successful yearly strategic certifications (e.g, ISO 27001) and coordinate third-party security audits, including comprehensive penetration testing.Perform regular internal audits of procedures and policies to proactively identify and remediate non-compliances before external audits occur.Infrastructure & IT OperationsArchitect and manage a cloud-first IT infrastructure that translates business requirements into scalable technical solutions.Own the full employee lifecycle experience, designing robust, automated onboarding and off-boarding processes for a hybrid workforce.Direct the migration and management of SaaS platforms to Okta SSO with automated provisioning (including Google, Slack, GitHub, and Jira) to streamline service delivery and security.Oversee global hardware procurement and deployment, managing the lifecycle of Apple devices via Moysle MDM and maintaining high-availability office network systems (Unifi).Strategic Leadership & Vendor ManagementDrive the strategic roadmap for cloud infrastructure, ensuring it aligns with long-term business goals for scalability and stability.Negotiate and manage contracts for IT infrastructure software, optimizing spend and ensuring all vendors meet Robin’s strict security and compliance requirements.Collaborate directly with the leadership team and cross-functional stakeholders to implement new processes that innovate and streamline IT workflows.
EDUCATION
Salem High School
High School Diploma
UMass Boston
Bachelor of Science (B.S.), Information Technology
SKILLS
ABOUT SHANE BALLOU
As an IT Support Technician at Robin, I translate business requirements into technical solutions and ensure high availability of production. Keeping multiple systems running efficiently and securely is the goal. I have 10 years of experience in the IT field.I work cross-functionally to design, implement, and manage new processes, such as automated onboarding/offboarding, helpdesk ticketing, device management, and cloud access. I also led the migration of all of Robin\'s SaaS platforms to SSO with Okta. Previously, I supported 2k+ staff globally at Google and Fitbit, where I took on multiple projects for integration, decommissioning, and migration of systems and services. I am passionate about creating the best end user experience possible and delivering top-notch support and solutions for business needs.
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