Shane Ball
IT Asset Management Delivery Lead @ Conagra Brands | ServiceNow HAM Pro, ServiceNow SAM Pro
- Role
- IT Asset Management Delivery Lead at Conagra Brands
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Shane Ball
A graduate of the University of Nebraska-Lincoln with a Bachelor of Science in Business Administration, focusing on Management and Marketing. Currently serving as an IT Asset Management Delivery Lead at Conagra Brands, contributing to process optimization and leveraging tools like ServiceNow HAM Pro and SAM Pro to enhance operational efficiency. Core competencies include IT asset management and agile methodologies.
Experience
IT Asset Management Delivery Lead
Aug 2022 — Present
Lead a global ITAM team (onshore and offshore) focused on strategic planning, coaching, and operational excellence.• Manage a $4M cost center, maintaining performance within 95% accuracy of the annual operating plan.• Implement and operationalize Hardware Asset Management (HAM) and Enterprise Architecture modules in ServiceNow.• Own the strategic roadmap for ITAM as a service, defining KPIs and fiscal-year objectives aligned with enterprise priorities.• Leverage Jira to plan and deliver enhancements including catalog requests, SAM/HAM automation, and process improvement.• Partners with procurement to lead audit defense• Oversee our strategic outsourcing partners and ensure their performance aligns with contractual obligations
Education
University of Nebraska-Lincoln
Bachelor of Science in Business Administrstion
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