Shandell Christopher Rouse

About Shandell Christopher Rouse

Sales and Account Management Leader with 10+ years of experience driving revenue growth, team performance, and customer engagement across automotive, wireless, and consumer electronics sectors. Proven track record of exceeding targets, leading high performing teams, and delivering strategic training programs.

Experience

1. Onstar and Loyalty District Manager

   General Motors

   Apr 2025 — Present · Philadelphia, PA, US

   Achieved increase in Preowned Trial Starts MOM (44.1%- 49%, April–May 2025)Boosted New Vehicle Trial Extension by 119% MOM(27%-32.3%April–May 2025)Increased New Super Cruise adoption by 117% MOM (41.2%-48.3%April–May 2025)Grew GM My Rewards enrollment by 109% MOM (65.7%-71.4%, Jun–Jul 2025)Improved Mobile App Usage by 103%(81.7% → 86.2%, Jun–Jul 2025)Achieved 116% increase in Preowned Trial Starts MOM (July 49%-August 57%)Achieved 123% increase in Preowned Mobile App Usage MOM (July 35%-August 43.5%)Most MOM growth in key metrics Oct 2025 (Preowned: Trial Starts, Mobile App, Trial Extension and Super Cruise Adoption New: Trial Starts, Mobile App, Trial Extension, OnStar One Orders)Zone Leader for OnStar One Attach Dec 2025 Onstar Revenue Growth Leader NER +$7.35/saleTop 10 Nationally Most Improved Trial Extensions New/Used activations Week 4 2026Served as liaison between OnStar, GM brands, and 21 dealerships in South JerseyDelivered training on OnStar services, My GM Rewards, and GM Rewards Credit CardResolved dealer/customer concerns and fostered collaboration with GM field teams

Education

• University of Central Florida

  Bachelor's degree (B.S.), Marketing

  2011 — 2013

• Central Insurance School

  6-20 Claims Adjusters License, Insurance

  2019 — 2019

• The Johns Hopkins University

  Certificate, Covid19 Contact Tracing

  2020 — 2020

• Valencia College

  Associate of Science (A.S.), Business Administration

  2007 — 2010

Skills

• Problem Solving
• Crm
• Sales Operations
• Retail
• Microsoft Excel
• Powerpoint
• Communication
• Leadership
• Sales Management
• Marketing
• Microsoft Office
• Sales
• Social Media
• Friendly Personality
• Relationship-Building Skills
• Social Networking
• Account Management
• Management
• Team Building
• Microsoft Word
• Team Leadership
• Marketing Strategy
• Strategic Planning
• Training
• Customer Satisfaction
• Teamwork
• Exceptional Listener
• Customer Experience
• Territory Management
• Retail Sales
• Budgets
• Customer Service
• Public Speaking
• Customer Relationship Management (Crm)
• Time Management