Shan Dawson
Project Specialist
- Role
- Project Specialist at the Chick-fil-a Support Center at Insight Global
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
Experience
Project Specialist at the Chick-fil-a Support Center
Aug 2024 — Present · Atlanta, GA, US
Onboarding franchisees to new Chick-fil-A Credits and Ordering platforms and systems.• Gathers requirements, creates documentation, and communicates with partners for processimprovement implementations.• Monitors and measures service levels and implements changes as necessary, includingworking with internal stakeholders to resolve issues.• Helps create and maintain Training content for Chick-fil-A Operators and other importantstakeholders.• Responsible for documentation of business requirements for process enhancements.• Project management skills that include the ability to create short and long-term strategies,including elements needed to execute expectations.• Help identify key growth opportunities for the Chick-fil-A Credits portfolio.• Identify and provide key insights via data analytics in Excel and Tableau.
Education
Year Up Greater Atlanta
Certification, Cyber Security
2019 — 2020
Athens Technical College
Business Administration and Management, General
2014 — 2015
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