Shanaun C.
Servicenow Developer @Booz Allen Hamilton
Signup · Get unlimited contacts
WORK HISTORY
Servicenow Developer @Booz Allen Hamilton
US
Design and build scalable, custom ServiceNow solutions tailored to government agency needs, with a focus on improving service delivery and user experience.• Collaborate with stakeholders to gather business requirements and translate them into technical designs and scoped applications.• Develop and enhance modules, including Incident, Request, CSM, and Knowledge, applying best practices in scripting, automation, and UI configuration.• Lead Service Portal development efforts, building custom widgets and modernizing the Help Desk interface for better usability.• Implement process automation using Flow Designer, Business Rules, and client/server scripts to streamline operations.• Conduct platform testing, debugging, and optimization to ensure performance and reliability across multiple projects.
EDUCATION
University of Maryland Global Campus
Digital Forensics and Cyber Investigation, Cyber/Computer Forensics and Counterterrorism
General Assembly
Web Development Immersive
Capella University
Master of Business Administration (M.B.A.), International Business
ABOUT SHANAUN C.
As a ServiceNow Developer, I combine my love for problem-solving with my passion for building solutions that make users\' lives easier. From designing custom applications to streamlining workflows, I’m all about finding creative ways to optimize processes. I thrive in dynamic environments where teamwork and innovation come together. I love taking on challenges and finding efficient, scalable solutions that make an impact, especially when enhancing ServiceNow platforms and delivering meaningful results.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.