Shanantha Rivas
Head Receptionist @ J.Crew & Madewell
- Role
- Head Receptionist at J.Crew
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Shanantha Rivas
Offering over 3 years of dedicated experience in high-paced reception and customer…
Experience
Head Receptionist
Nov 2021 — Present · New York, NY, US
Maintain appearance and manage the front desk, greet all guests, and notify employees of their arrival.• Registering/removing all guests in our database system and working with lobby security if any discrepancies.• Answering a multi-line phone system, screening, and directing customer services calls.• Responding to all emails in reception inbox and providing support to office team members.• Gatekeeper of conference rooms reservations and overseeing corporate conference room calendars.• Reserving recurring bookings for execs and relocating associate’s bookings due to company-wide events or maintenance needs. • Accepting/declining/updating meeting requests.• Sharing daily conference room report internally.• Communicating with mailroom when vendors arrive.• Guiding models to photoshoots and fittings.• Emailing service line and office services if any maintenance or cleaning is required.• Contacting security for any lost or left behind personal items.• Being alert of the freight door and main entrance.• Assist in company-wide events when needed.
Education
Kean University
Bachelor's degree
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