Shanae S. Jefferies
Applied Research & Strategic Insights Leader | Healthcare & Organizational Systems | Executive Decision Support
- Role
- Sr Consumer Insights Manager & Voice of Customer Lead at Vizient
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Shanae S. Jefferies
In short, Doctorate-trained sociologist and applied research leader who has operated across healthcare, corporate, and academic systems.I am a research leader who designs and directs applied research initiatives. I translate complex human systems into executive-level strategy. With over a decade of experience across healthcare, corporate insights, and academia, I specialize in turning qualitative and quantitative data into decisions leaders can act on.I have led Voice of Customer transformations, built enterprise research functions, and partnered with cross-functional executives to improve brand positioning, retention, and operational alignment.I am currently available for applied research leadership engagements (contract, fractional, or full-time) within healthcare, evaluation, and organizational strategy environments.
Experience
Sr Consumer Insights Manager & Voice of Customer Lead
Jan 2023 — Present · Irving, TX, US
Partnered with strategic leaders to translate client insights into training roadmaps that supported executives development, process optimization, and workforce capability building.Understanding user concerns and project outcomes to drive Desired Business OutcomesDesigned AI-enabled dashboards and learning reports to enhance engagement and performance,improving adoption by 30%.Facilitated needs assessments and created human-centered learning interventions informed by surveys,interviews, and analytics.Collaborated cross-functionally to embed feedback loops into training and development programs,ensuring continuous improvement and scalability.
Education
St.Edward's University
Bachelor of Arts (BA), Sociology
2009 — 2013
University of North Texas
Master of Science (M.S.), Sociology; Linguistics
2013 — 2015
University of North Texas
Doctor of Philosophy (PhD), Sociology; Workforce Development
2016
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