Shana Thuener
Senior Director, Enablement at Zendesk
- Role
- Senior Director, Gtm Enablement at Zendesk
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Shana Thuener
I’m a senior enablement and program leader with 12+ years of experience driving cross-functional strategy, operational scale, and team performance in high-growth tech environments. My passion is helping driving cross-functional alignment aligned to business outcomes, through programs that are insight-driven, outcomes-focused, and customer-centric.At Zendesk, I’ve built global enablement programs from the ground up, led SKO for GTM professionals, rolled out Seismic, and scaled training initiatives for emerging lines of business like AI, Contact Center, and Employee Service.I thrive in ambiguity, build high-performing teams, and lead with empathy and precision.
Experience
Senior Director, Gtm Enablement
Mar 2026 — Present
Oversee the end-to-end enablement strategy for GTM professionals across Sales, Success, and Solution Consulting, ensuring our field teams act as trusted advisors in an AI-first market. Partnering cross functionally to identify execution gaps and design high-impact solutions that accelerate deal velocity and improve win rates. Pioneering the use of AI to revolutionize \"Knowledge Activation\". Operationalizing field feedback loops and performance analytics to link enablement initiatives directly to gross retention and revenue outcomes.
Education
UC San Diego
Bachelors, Communications
2004 — 2008
Skills
- Talent Acquisition
- Crm
- Interviews
- Cold Calling
- Management
- Enterprise Software
- Staffing Services
- Human Resources
- Sales Management
- Talent Management
- Administrative Assistants
- Lead Generation
- Social Networking
- Accounting
- Temporary Placement
- Marketing
- Receptionist Duties
- Responsiveness
- Selling
- Salesforce.com
- Applicant Tracking Systems
- Program Management
- Sales Operations
- Customer Retention
- Professional Services
- Customer-Focused Service
- Training
- Payroll
- Analysis
- New Business Development
- Technical Recruiting
- Networking
- Customer Engagement
- College Recruiting
- Recruiting
- Screening Resumes
- Time Management
- Sales Process
- Account Management
- Negotiation
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