Shana Sessler
Software and Project Implementation and Training: Problem-solving, writing, training, customer support
- Role
- Customer Service Representative at GEICO
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Shana Sessler
SKILLSET: Sole proprietor independent contractor Salesforce Certified…
Experience
Customer Service Representative
Jul 2023 — Present · Buffalo, NY, US
Obtain and maintain insurance agent license (Property and Casualty Producer)Provide expert guidance to customers on inbound calls regarding their insurance coverage, billing, and life changesMaintain a customer satisfaction rate greater than 75%; a referral attempt rate greater than 75%; a referral success rate greater than 10%; and a two-month rolling customer call volume of at least 766 calls (38/day)
Education
University at Buffalo
B.S.; B.A., Electrical Engineering; Chemistry
2003 — 2008
University of Colorado Denver
M.S., Management and Organization: Quantitative Decision Methods
2011 — 2012
Skills
- Project Management
- Salesforce.com
- Integrating Technical and Business Results
- Crm
- Business Process
- Business Analysis
- Technical Writing
- Salesforce.com Developer
- Business Process Improvement
- Business
- Process Improvement
- Leadership
- Troubleshooting
- Salesforce.com Administration
- Analysis
- Integrating
- Software Documentation
- Optimizing Business Processes
- Program Management
- Customer Relationship Management (Crm)
- Cloud Computing
- Integration
- Microsoft Office
- Sales
- Agile Methodologies
- Management
- Testing
- Presenter
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