Shana Rhynehardt

Quality Assurance Manager @WestRock Company

Winston-Salem, NC, US

Build mutually beneficial relationships for continual improvement with key stakeholders.Hire, orient, train, support and build a team of QA Auditors. Developer leaders to ensure uninterruptedfunctioning of the QA in all circumstancesMonitor and document compliance with current policies, procedures, regulatory and customer requirements, including review and approval of corporate SOPs for site implementation.Accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.Track, analyze, and lead initiatives for all internal quality and customer complaint issuesReview, approve, and execute facility and corporate standard operating procedures for site implementation Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits •Deliver executive level presentations for customers and internal stakeholdersWork closely with production managers to maximize product quality and reliability and minimize cost Coordinate and direct customer incident reviewsExecute facility improvement initiatives as determined from performance data along with General Manager Provide daily quality data and feedback to facility and regional leadershipDetermine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as requiredLeverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues.

Wake Forest University

Bachelors of Science

Strayer University-North Carolina

Master of Health Administration Services

Forsyth Technical Community College

Certificate

Emory University

Certificate