Shana Potgieter
Customer Success Manager @Hinterview
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WORK HISTORY
Customer Success Manager @Hinterview
I work closely with recruitment agencies to help them adopt and scale AI + video workflows that genuinely improve performance, not just productivity.Drawing on 7+ years in recruitment, I partner with recruiters to ensure Hinterview and Hintel (AI Notetaker) are embedded into their day-to-day workflows in ways that:Increase engagement with both clients and candidatesReduce admin by 7+ hours per week through AI-driven note-taking and summariesHelp recruiters showcase talent beyond the CV using video shortlists and highlightsSupport higher fee conversations and more exclusive/retained workDrive faster decision-making and improved time-to-hireMy role spans onboarding, training, and ongoing optimisation, working hands-on with users to turn Hinterview into a revenue-enabling tool, not just a platform they log into.I’m passionate about helping recruiters use AI in a way that enhances the human side of recruitment, strengthens relationships, and creates a clear competitive advantage in an increasingly crowded market.
EDUCATION
University of Leeds
Bachelor’s Degree, Law (LLB) and Management
Langley School
Law, English Literature, History, Psychology
ABOUT SHANA POTGIETER
With 10 years in sales — 7 of them in recruitment — I know exactly how tough this market can be.I’ve lived the pressure of- Winning client trust- Standing out in a crowded market- Juggling candidates, clients, and admin- And trying to grow revenue without burning outThat experience is what I bring into my role today as Customer Success Manager at Hinterview.My focus is simple:Help recruiters turn AI + video into a real competitive advantage, not just another tool in their tech stack.Every day, I work closely with recruiters to help them- Increase engagement with clients and candidates- Showcase talent beyond the CV using video- Reduce admin by 7+ hours per week with Hintel, our AI Notetaker- Move faster, win more trust, and ultimately close more dealsBecause I’ve been in your seat, I don’t just help you use Hinterview, I help you apply it in ways that drive results on live roles, real candidates, and active client relationships.If you’re curious about how Hinterview + Hintel can: Improve your candidate experience Strengthen client confidence Free up time to focus on revenue-generating workFeel free to get in touch, always happy to share ideas or show what’s working for recruiters right now.
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