Shana Lindgren
Board Member @Family Paths
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WORK HISTORY
Board Member @Family Paths
A 50-year-old,$6M nonprofit organization that strengthens family relationships by providing mental health and support services to over 600 clients annually and operates a 24-hour help line that receives over 3,700 calls annually. • Board Member, CEO Succession Planning Committee
EDUCATION
University of the Pacific - Eberhardt School of Business
Bachelor's of Science - Business Administration, Business Administration and Management, General
SKILLS
ABOUT SHANA LINDGREN
Shana Lindgren is a strategic and people-focused Managing Director, tech executive, and board member with over 20 years of experience driving global operations, scaling high-impact teams and aligning product and people strategy to fuel enterprise growth. Over her significant career, she helped to propel Google from a $1B business to an over $330B revenue business. She is a leader in change management, product launch, data analytics, and building high-performing, diverse global teams, having led more than 500 employees and vendors at a time. She brings a unique blend of business acumen, operational rigor, and people leadership to boardrooms and executive teams navigating transformation, scale, and innovation.Shana currently serves on the board of Family Paths, a nonprofit dedicated to strengthening family relationships and mental health access, where she led the CEO Succession Planning Committee. She is also CEO and founder of MHL Consulting, where she advises growth-stage clients in MedTech, physical security, and green AI on acquisition strategy and scaling operations.Prior, Shana served as a leader with Google for over 20 years. In her most recent role as Managing Director of Strategy and Operations, she led the global rollout of Google’s enterprise-wide performance management system, which impacted over employees. She directed the implementation of HR platforms, internal mobility tools, demographics tracking systems, and compensation alignment modernizing Google’s approach to people operations at scale. Previously, she oversaw business operations for Google\'s Core Product division, where she aligned a employee unit through strategic planning, vendor optimization, and post-pandemic workforce strategies that generated $25M in savings.Across her Google tenure, Shana also led global customer operations for 100+ products and transformed the support model into an AI- and ML-enabled experience that handled 70M+ customer interactions and reduced costs by $15M. She managed a $850M global vendor portfolio across 30+ countries, deployed ML models to improve service efficiency, and played a key role in scaling AdWords into a $1B+ business platform. Her leadership in product operations, customer experience, and large-scale system design has made her a trusted advisor across the technical, operational, and human capital domains.Shana is an active member of the Athena Alliance and Leap Academy. Outside of work, she enjoys skiing, golf, pickleball, and baking with her family.
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