Shana Kelley

About Shana Kelley

Accomplished Wireless Telecommunications Sr. Analyst skilled in wireless acquisitions, transitions, and integrations. Expert in incentive project management, sales operations support, retail sales strategy, and procedural development. Skilled in collaboration with diverse groups to create dynamic systems solutions for a consistent, productive, and competitive sales experience.Specialties: Telecommunications Acquisition, Transition, and Integration Experience, Project/Budget Management, Operations Support, Incentive Campaign Development/Management, Vendor Relationship Management, Systems Solutions Consultant, Sales Reporting and Analysis, Retail Sales Management, Customer Experience Expert, Comunications Expert, Training and Development, Change Expert

Experience

1. Lead Product Technology

   AT&T

   Apr 2002 — Present · Atlanta, GA, US

   Proven Leader in Cross-Functional Coordination for FCC Broadband Facts Order Implementation• Product Owner Role: Directed a Team of 472 Contributors, spearheading the design and development of AT & T’s comprehensive response to the Order• Impacted over eighty-six applications to seamlessly implement Order requirements across all AT & T points of sale• AT & T received an \"A\" grade from Tech Hive for our exemplary design and implementation of the Order requirements• Honored with the Connection Award twice (2023 & 2024) for delivering an industry-leading response to the Order through Agile project management and team collaboration

Education

• University of Tennessee, Knoxville

  Bachelors, English, Communications

  1996 — 2006

Skills

• Vendor Management
• Management
• Training
• Customer Experience
• Call Centers
• Retail
• Leadership
• Sales Operations
• Customer Service
• Project Management
• Employee Training
• Team Leadership
• Wireless
• Marketing
• Troubleshooting
• Integration
• Strategy
• Telecommunications
• Analysis
• Microsoft Excel
• Operations Management
• Networking
• Process Improvement