Shana Gross
Customer Success Executive | ServiceNow
- Role
- Customer Success Executive at ServiceNow
- Location
- Danville, PA, US
- LinkedIn followers
- 500 followers
About Shana Gross
As a seasoned Director, I specialize in driving business transformation, aligning organizational goals with cutting-edge strategies, and delivering sustainable growth. With a proven track record of leading cross-functional teams and executing high-impact initiatives, I am passionate about optimizing performance and navigating complex business challenges. My expertise spans strategic planning, operational excellence, and fostering innovation to ensure long-term success. I am driven by the challenge of reshaping business models and improving customer experiences through innovative technology solutions.
Experience
Customer Success Executive
Dec 2024 — Present
Develop executive relationships with customers to improve value obtained from ServiceNow, increasing product adoption and satisfaction.• Lead initiatives to drive customer success, resulting in a significant increase in revenue and customer retention.• Collaborate with cross-functional teams to implement innovative solutions and drive continuous improvement.
Education
Western Governors University
Bachelor of Business Administration Information Technology
2020 — 2022
DeVry Institute of Technology
Associate's degree, Web Page, Digital/Multimedia and Information Resources Design
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