Shana Dillon

WORK HISTORY

SKILLS

ABOUT SHANA DILLON

Through the Consumer Banking business, Chase provides an excellent customer experience at more than 26 million checking households. The business’s more than employees serve clients through around 4,800 branches in 48 states and the District of Columbia, ATMs, as well as via mobile, online and by phone.​Leadership Positions:#1 in online banking#1 credit card issuer in the U.S.#1 U.S. co-brand credit card issuer#1 in total U.S. credit and debit payments volume#1 most-visited banking portal in the U.S.(Chase.com)#2 branch network#2 in U.S. firmwide deposits#2 in mortgage originations#3 retail deposit market shareKey Facts and Figures: 32,713 personal bankers, sales specialists and client advisors 29.4 million checking accounts and Chase Liquid cards, with attrition continuing to decline at rates we haven’t seen in many years Average deposit balances of $461.1 billion up 8% YoY, with growth rates among the best in the industry Telephone Banking: Customers can check their accounts and conduct their banking 24 hours a day through bankers and automated systems.Online Banking: 33.7 million active online customers Chase Online gives customers free 24-hour secure access to their accounts, balances, payments, transfers, images of checks and more. Customers can pay their one-time and recurring bills online through chase.com. Person-to-Person QuickpaySM – customers can send and receive money online or by mobile phone in just a few clicks, without sharing account information. All they need is the recipient’s email address. Online wire transfer service is available to bank accounts in the U.S. and most international locations.Mobile Banking: 15.6 million active mobile customers, up 25.8% YoY 2013 vs. Serves customers through a range of services from text interaction and alerts to iPhone and Android applications. Chase QuickDeposit allows customers to scan and deposit checks from their mobile device.