Shana D.
Strategic Leadership, Operational Excellence, Transformational Change, Global Team Management, Operational Efficiency, Customer Experience
- Role
- Senior Director, Global Customer Service at LyondellBasell
- Location
- Tyler, TX, US
- LinkedIn followers
- 500 followers
About Shana D.
As a strategic leader with a passion for innovation and efficiency, I bring a wealth of experience in process optimization and team leadership within the supply chain and customer service industry. My career has been marked by a relentless pursuit of excellence, demonstrated through my ability to spearhead global initiatives that enhance productivity and profitability. My expertise extends to strategic planning and transformative change in the dynamic landscape of international business.At the forefront of process re-engineering, I have played a pivotal role in streamlining operations and enhancing customer experiences. Recognized for my results-oriented approach, I have been a driving force in the development and implementation of global strategies, showcasing a commitment to sustained business growth. My track record reflects an ability to lead diverse teams, ensuring optimal performance and strategic alignment.Beyond operational prowess, my leadership style is characterized by compassion and motivation. I excel in cultivating robust relationships with stakeholders, leading cross-functional teams, and driving change management. I pride myself on striking a delicate balance between efficiency, innovation, and customer satisfaction. As a visionary, I am dedicated to not only achieving organizational goals but also fostering an environment of open communication and continuous improvement in the fast-paced landscape of global business operations.A few of my career highlights include: •Transformed operational framework by modernizing Order Management and Customer Fulfillment processes, resulting in a 25% enhancement in order cycle time.•Streamlined the company’s inefficient and heavily manual processes through process engineering and re-engineering, expected to yield significant improvements by Q3 2024.•Championed a Customer Experience Program through journey mapping, customer satisfaction surveys, and proactive communication, aiming to augment Net Promoter Score by 12%.\"Leadership is the capacity to translate vision into reality.\"- Warren Bennis
Experience
Senior Director, Global Customer Service
Mar 2025 — Present · Houston, TX, US
Education
Lamar University
Bachelor’s Degree, Marketing
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