Shamus Omar

Analyst @SS&C Technologies

Lichfield, GB

Led analysis of all client facing and internal technical processes, identifying and implementingfunctional improvements, which included enhancing the UI/UX and workflow for clients and internalteams.Designed the new organisation of these articles to enhance the UX for our clients. This played a key rolein the change management of migrating the articles to a new centralised framework, ensuring we hit theKPIs.• Designed and implemented a new task tracking system in the Reconciliations department, resulting in23% faster task completion. Streamlined system structure and visual representation, while implementingcloud-based solutions to boost productivity.• Delivered end-to-end support for the development of the Freshdesk software by collaborating withmultiple teams and engineers; ensuring alignment with their needs and specifications. This includedcreating process maps and data-driven reports to facilitate the development process.• Successfully integrated Accounts department with Reconciliations department, producing eightcomprehensive process documents. Facilitated seamless coordination and alignment between the twodepartments, leading to increased efficiency and accuracy.