Shamuil Abbas
Experienced HR Specialist | Global Case Management | People Operations | 8+ Years at Amazon
- Role
- Human Resources Specialist - Sr Administrator at Amazon
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Shamuil Abbas
HR Specialist | Employee Relations | Case Management | Customer Experience LeaderI’m an experienced HR and operations professional with over 8 years of progressive experience at Amazon, specialising in employee relations, case management, and team leadership across global markets including the USA, UK, Canada, Ireland, UAE, and India.In my current role as a Senior Administrator - Appeals (HR Specialist) for Amazon’s People Experience team, I manage complex employee appeals across North America, ensuring compliance, fairness, and high judgement in decision-making. Prior to this, I’ve led customer service operations, disability accommodations, and leave and benefits management, consistently driving performance, efficiency, and satisfaction.My leadership journey includes launching Amazon’s UAE customer support operations, driving tool implementation to reduce costs, and achieving award-winning resolution metrics. I’m passionate about supporting employees, optimising processes, and contributing to organisational integrity.Outside of Amazon, I’ve also explored entrepreneurship through a sustainable business venture in biodegradable disposables.Let’s connect if you’re passionate about people operations, employee experience, or collaborative growth
Experience
Human Resources Specialist - Sr Administrator
Apr 2025 — Present · Pune, IN
Managing end-to-end resolution of 25+ employee appeals daily, ensuring timely and compliantcase closures.• Assess employee disciplinary actions to determine appropriateness of warnings, terminations, downgrades, or reinstatements.• Exercise high judgment to evaluate and validate corrective actions, ensuring alignment withcompany policy and labor laws.• Recommend modifications to disciplinary decisions when necessary, maintaining fairness and procedural integrity.
Education
Savitribai Phule Pune University
Bachelor of Business Administration
Modern Education Society's Ness Wadia College of Commerce, Pune
Bachelor of Business Administration - BBA, Marketing
2013 — 2016
Modern Education Society's Ness Wadia College of Commerce, Pune
12th H.S.C.
The Bishop's School, Pune
10th I.C.S.E.
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