Shamsh Tabrej Khan
Sr.Quality Analyst at Niftel Communications
- Role
- Sr Quality Analyst at Niftel Communications
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Shamsh Tabrej Khan
I am a dedicated and analytical Quality Analyst in the BPO industry, focused on improving customer experience, ensuring process compliance, and enhancing overall service quality. With a keen eye for detail and a strong understanding of call center operations, I specialize in monitoring interactions, identifying performance gaps, and providing actionable feedback to drive team improvement. Key Strengths: Call Monitoring & Evaluation Performance Audits & Feedback Quality Scorecard Management Root Cause Analysis (RCA) Process Improvement Compliance & Adherence Checks Reporting & Documentation (Excel, Google Sheets, CRM tools) Collaboration with Training & Operations Teams
Experience
Sr Quality Analyst
Jan 2026 — Present
Started my journey as a QA Intern, grew into a QA, and now serving as a Senior QA. Experienced in auditing, root-cause analysis, process improvement, and stakeholder coordination, with a strong focus on enhancing quality standards and operational efficiency.
Education
NIIT Institute
full stack data science, Information Technology
CITY COLLEGE OF MANAGEMENT AND TECHNOLOGY, LUCKNOW
Postgraduate Degree, Operations Management and Supervision
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