Saiful Aziz
Technical Lead Domain Consultant,telecom Network Automation @Wipro
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WORK HISTORY
Technical Lead Domain Consultant,telecom Network Automation @Wipro
Dhaka, BD
Key Responsibilities: • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements • Drive and influence technical and projects strategy, proactively identify risks and develop mitigation strategies, align on priorities, and set direction for a broadly cross-functional area.• Develop and manage end-to-end project plans to ensure on-time delivery, provide day-to-day coordination, and quality assurance for tasks.• Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business• Ongoing communication of planning, project status, issues and risks in a timely fashion to stakeholders.• Avoids legal challenges by monitoring compliance with service agreements• Ensure standard processes and procedures are followed to resolve all client queries• Help define the roadmap and long-term strategy of the teams• Update job knowledge by participating in self learning opportunities and maintaining personal networks• Managing customer, Vendors and other stakeholders.Achievements: 1. Company award for delivering successful automation tool to customer (35% time and 20% cost savings)2. Company award for network deployment projects3. Top performer: Wipro people manager level 1- ExamSkills: Project management, Automation, AI, RPA, Service-Level Agreements (SLA), Business Continuity Management (BCM), Disaster recovery, KPI, Service Delivery Management, Software deployment, Leadership.
EDUCATION
Shahjalal University of Science and Technology
B.Sc. Engineering
North South University
Master of Business Administration - MBA
ABOUT SAIFUL AZIZ
Professional Objective: Seeking a challenging role in a visionary enterprise where I can leverage my expertise in technology and business strategy to drive growth, enhance revenue, and strengthen market positioning. Committed to aligning organizational objectives with innovative solutions, fostering technological advancements, and continuously advancing my professional development for mutual success. Professional Profile: I’ve comprehensive experience in transformation, project management, stakeholder relationship management, quality assurance, and problem-solving with a strong track record of delivering successful outcomes and driving continuous improvement. With more than one and a half decades of hands-on technical experience, I’ve collaborated with top-tier vendors and solution providers—including Ericsson, Huawei, ZTE, Siemens, Workday, Oracle, resolve. Excellent communicator with a proven ability to diffuse highly charged situations by quickly responding to people issues and providing exceptional level of comfort for both management and teams.
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