Shams Khursheed
Deputy Manager WFM
- Role
- Deputy Manager Wfm at WNS
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Shams Khursheed
10+ years of experience in WFM domain, RTA, Scheduling and capacity planning.
Experience
Deputy Manager Wfm
Dec 2024 — Present · Gurugram, IN
Education
Children College Azamgarh
BCA, Computer
Children College Azamagrh
Bachelor of computer Application, Computer Science
1993 — 2006
Sikkim Manipal University - Distance Education
BCA, Computer Science
Skills
- Analytics
- Iex Total View
- Workforce Management
- Avaya Communication Manager
- Bpo
- Transition Management
- Scheduling
- Program Management
- Customer Service
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