Shamna Naz Esak

About Shamna Naz Esak

Operations & Risk Manager | Fraud Prevention | Trust & Safety | Team LeadershipResults-driven Operations and Risk Manager with 9+ years of progressive experience at Amazon, specializing in fraud detection, content risk, policy compliance, and team leadership. I founded and scaled the Appstore Fraud team from the ground up, building the operational frameworks that protect marketplace integrity for millions of customers globally.Throughout my career, I have led VP-level strategic goals within the Alexa organization — driving Monthly Active User (MAU) growth and generating $2M in revenue — while managing a 25-member cross-functional team of direct and indirect reports and delivering measurable business impact at scale.My expertise spans end-to-end fraud and risk operations: vendor validation, catalog security, IP policy reviews, and content risk management. I bring a data-driven mindset, leveraging performance dashboards and KPIs (ZTP rates, precision/recall scores) to continuously improve detection accuracy and team productivity. I have also led 4 Kaizen initiatives, driving process improvements that reduced review cycle times and enhanced operational efficiency.Earlier in my career, I developed a strong foundation in manual policy testing and IP compliance as a Content Test Associate, and in academic instruction as an Assistant Lecturer in Computer Science — giving me a unique blend of technical depth, analytical rigor, and people leadership.I am passionate about building high-performing teams, solving complex risk challenges, and creating scalable systems that protect platforms and customers. Open to opportunities in Dubai | Saudi Arabia | Remote (Global) Let\'s connect if you\'re looking for a senior Risk, Fraud, or Operations leader.Core Skills: Fraud Detection | Risk Mitigation | Vendor Validation | Catalog Security | Content Risk | Policy Compliance | Team Leadership | Stakeholder Management | Process Improvement | Kaizen | Data Analysis | Program Management

Experience

1. Operations Manager Amazon Appstore

   Amazon

   Oct 2020 — Present · Bengaluru, IN

Education

• Visvesvaraya Technological University

  Bachelor of Engineering - BE, Computer Science

  2011 — 2015

Skills

• Javascript
• Windows
• Teamwork
• Microsoft Excel
• Powerpoint
• Mysql
• C
• Programming
• Sql
• Microsoft Office
• Microsoft Word
• Java
• Html