Shamma Khan
Store Associate @DSW Designer Shoe Warehouse
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WORK HISTORY
Store Associate @DSW Designer Shoe Warehouse
Delta, BC, CA
Increased client retention by 25% by delivering personalized service to a diverse customer base, resulting in higher satisfaction and repeat business.• Ensured 100% transaction accuracy by maintaining precise sales records and managing returns and inventory, resulting in improved reporting and streamlined store operations.• Accelerated new hire ramp-up by 30% by supporting training and onboarding, resulting in stronger team cohesion and a more collaborative workplace culture.• Resolved 95% of customer issues on first contact by applying service best practices, resulting in improved satisfaction and strengthened client relationships.• Thrived in a high-volume retail setting by demonstrating strong communication and teamwork, resulting in efficient service delivery and consistently positive customer feedback.
EDUCATION
SYMBIOSIS INTERNATIONAL UNIVERSITY
Executive Post Graduate Diploma In Business Management
University Canada West
Master of Business Administration - MBA
SYMBIOSIS INTERNATIONAL UNIVERSITY
Executive MBA
Graphic Era University, Dehradun
Bachelor of Business Administration - BBA
SKILLS
ABOUT SHAMMA KHAN
Dynamic and people-oriented Human Resource and Client Relations professional with over 9+ years of international experience in relationship management, compliance, and workforce support across markets in USA, Saudi Arabia, UAE, China, Russia and Canada. CPHR candidate with proven expertise in labor law compliance, onboarding, client relationship building, cross-functional teamwork, and employee records management. Currently gaining hands-on experience in Canadian retail, emphasizing customer service and team collaboration. Committed to leveraging HR best practices to drive organizational success, particularly in public and community-centric environments.
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