Shamli Sood

Digital Experience Manager || Govt. banking || Salesforce || IDFC FIRST Bank || IIFM

Role: Digital Experience Manager at IDFC FIRST Bank
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Shamli Sood

I am working as a Digital Experience Manager at IDFC First bank. I am passionate about delivering impactful solutions that meet customer needs and drive business growth. My expertise lies in managing complex projects following agile methodologies and collaborating effectively with cross-functional teams to achieve project goals within tight deadlines.I have successfully managed and delivered multiple asset based projects. Digitisation of loan foreclosure, DIY pre-approved Micro business loan and LOS SFDC migration of Commercial Vehicle and Tractor Loan sourcing journey on SFDC, have been the highlights of my career so far.

Experience

Digital Experience Manager
IDFC FIRST Bank
Apr 2025 — Present

Education

JNGEC Sundernagar
Bachelor of Technology, ECE
2013 — 2017
Indian Institute of Forest Management
PGDFM, Development Management
2018 — 2020

Contact information

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Work email
•••••@idfcfirst.bank.in
Personal email
•••••@•••••.com
Direct dial
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Current company

IDFC FIRST Bank

Banking · 53K employees · Founded 2015 · Mumbai, Maharashtra, India

**Never share your password, OTP, UPI Pin, CVV etc with anyone.** Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles: Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles. Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions. Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so. Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees. Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store. Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years. Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans. ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility. Creating a new-age, ethical and world-class institution for India is a privilege for its employees.

idfcfirst.bank.in

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About Shamli Sood

Experience

Digital Experience Manager

Education

JNGEC Sundernagar

Indian Institute of Forest Management

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