Shamli N.
Salesforce Professional | Author | PMP & CSM | Scaling CRM with empathy, impact, and integrity.
- Role
- Salesforce Analyst at Ericsson
- Location
- Boise, ID, US
- LinkedIn followers
- 500 followers
About Shamli N.
I am Shamli Nikam - a Salesforce + AI strategist, certified Agentforce Consultant, Data Cloud Consultant, and AI Associate with 15+ years of experience helping businesses unlock the power of intelligent, people-centered transformation.My passion lies in merging data and empathy, because even the most advanced AI is only as powerful as the human outcomes it supports.I have led enterprise-scale CRM and AI programs that don’t just check boxes; they build trust, simplify complexity, and deliver real, measurable impact. From launching Salesforce CPQ and Experience Cloud platforms to aligning Data Cloud and Agentforce solutions with business goals, I bring a blend of deep technical expertise and heart-forward leadership to every initiative.As a PMP, CSM, and published author of Executing Salesforce Projects, I understand both the architecture and the anxiety of digital change. I partner with cross-functional teams and C-level stakeholders to bridge strategy with execution and ensure that solutions aren’t just scalable but sustainable.My core belief: Technology should serve people, not the other way around. That’s why I lead with emotional intelligence, integrity, and a deep commitment to making tech feel more human, more intuitive, and more empowering.Now open to consulting or full-time roles where AI, CRM, and human impact intersect. If you\'re looking for a trusted advisor to guide meaningful transformation, I would love to connect.
Experience
Salesforce Analyst
Oct 2025 — Present
Education
UC Irvine
Certification, Marketing and Business Administration
SSVPS'S BAPUSAHEB SHIVAJIRAO DEORE COLLEGE OF ENGINEERING, DHULE.
Engineer's degree, Information Technology
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