Shamima Hossain

Donor Experience Representative @RBC

ON, CA

Reviewed and resolved data discrepancy and incompleteness of client’s information, also ensured accurate remediation within specified timeframes.• Processed clients’ payments daily, ensuring adherence to company policies and regulatory guidelines.• Ensured accurate entry of transaction details into internal systems and coordinated with the finance team to reconcile transactions.• Maintained confidentiality of sensitive financial data and strictly followed organizational procedures for secure payment handling.• Responded to client inquiries regarding payment issues, confirmations, and tax receipt requests with professionalism and accuracy.• Examined and interpreted source documents, including book of record systems and physical documents, to update and correct data in reporting systems.• Communicated with donor representatives and partners to obtain missing information, ensuring timely updates and data entry completion.