Shamik Sen
Wireless Network Operations Control Center Technician @Bell
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WORK HISTORY
Wireless Network Operations Control Center Technician @Bell
Etobicoke, ON, CA
Operate in a 24/7 Network Operations Control Center (NOCC), handling escalations, resolving trouble tickets, and delivering remote technical support within defined SLAs.• Monitor and maintain nationwide wireless infrastructure to ensure maximum network availability and performance.• Analyze and track network events, perform cell management, microwave link management, and sector/site reboots.• Monitor and analyze alarms using network management tools like BMC Helix, Telnet, and Putty; following up on major and critical issues on wireless networks and services.• Coordinate with engineers, vendors, and field technicians to ensure successful execution of change control and maintenance activities.• Monitor and troubleshoot public safety radio network issues.• Perform network rearrangements and updates based on scheduled work orders.• Troubleshoot and resolve service-impacting issues efficiently, minimizing downtime and ensuring timely resolution.• Manage escalations with carriers, vendors, and third parties to address and rectify faults in fiber and transport networks.• Control access to network sites to maintain operational integrity and compliance.
EDUCATION
Humber College
Post-graduate Certificate, Wireless Telecommunication
North South University
Bachelor of Science (B.Sc.), Electrical and Electronics Engineering
The Buds' Residential Model School & College
Secondary School Certificate, Science
The Buds' Residential Model School & College
Higher Secondary Certificate, Science
Humber College
Post-graduation Certificate, Project Management
ABOUT SHAMIK SEN
A seasoned Network Operations Control Center Technician at Bell, with over 6 years of…
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