Shamika Bhalla
MBA Candidate | Marketing & Human Resource | Customer Experience | BML Munjal University ’27 | Open to Opportunities
- Role
- Marketing Team at Insights Club
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shamika Bhalla
I build customer experiences that retain and campaigns that convert.With 1.5+ years across customer experience, social media marketing and lead generation, I\'ve worked across fast-paced environments - from Apple\'s support operations to D2C brand growth and B2B outreach.What I\'ve delivered:# 97% customer satisfaction handling 1,200–1,500 live queries/month at Apple - top 5% of agents, zero escalations.# 30% engagement growth and 18% more repeat buyers through Instagram & WhatsApp campaigns in under 2 months.# 25% more inbound inquiries for a catering brand through multi-channel campaign execution.# 30% faster hiring cycles managing end-to-end recruitment screening.I try and work at the intersection of data and execution.Currently advancing my expertise through an MBA in Marketing & HR at BML Munjal University.Always open to conversations around marketing, brand growth, and customer s••••••••@gmail.com
Experience
Marketing Team
Aug 2025 — Present · Gurugram, IN
Education
BML Munjal University
Master of Business Administration - MBA
Panjab University, Chandigarh
Bachelor of Commerce - BCom hons., Business/Commerce, General
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