Shamica S.
Helping organizations govern and optimize their IT assets through structured SACM programs, audit-ready CMDBs, and offshore team leadership. I bridge the gap between IT operations, compliance, and real-time visibility
- Role
- Infrastructure Services Engineer Advisor at Elevance Health
- Location
- Marietta, GA, US
- LinkedIn followers
- 500 followers
About Shamica S.
With over a decade of experience in IT Service Management, I specialize in ServiceNow…
Experience
Infrastructure Services Engineer Advisor
Aug 2018 — Present · Atlanta, GA, US
Manage a team a three offshore Configuration Librarians whom are responsible for controlling the receipt, storage, and decommission of Cis… Processing service catalog request, tracking and monitoring changes, and completing task, and producing reports.• Aligned technical to business needs and contributed to the evaluation, selection and integration of all new subsidiaries entering the Elevance Health ServiceNow Platform. This included leading business process definitions, validating technical solutions, facilitating improvement and gap analysis discussions• Work closely with process owner to design and manage the implementation new Service Catalog Request, specifically for CMDB CI updates• Maintain expert knowledge of Elevance Health ServiceNow platform ecosystem. Ensuring the Enterprise Service management and Operations technical Governance and Policies are being adhered to in both SNOW enhancement request and or new CI/Applications creation
Education
Clark Atlanta University
Bachelor's Degree
2001 — 2005
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