Shamel Shukoor
Senior Manager Software Services at Revvity Signals (formerly PerkinElmer Informatics)
- Role
- Senior Manager Software Services at Revvity Signals
- Location
- Richmond, TX, US
- LinkedIn followers
- 500 followers
About Shamel Shukoor
Technology and Innovation leader with 18+ years of experience in driving services delivery, architecting solutions, and enhancing customer success across diverse industries. Passionate about building and mentoring teams to deliver innovative solutions and become versatile consultants. Proven expertise in data strategy, and managing multi-million-dollar customer relationships.
Experience
Senior Manager Software Services
Aug 2022 — Present · Richmond, TX, US
Line Manager for 3 key functions - Research & Platform Professional Services, Clinical Professional Services, and Services IT teams, responsible for services delivery across global pharmaceutical and biotech accounts ($90M+). I partnered with Account Managers on upsell strategies and contributed to RFI/RFP phases. Collaborating with Presales and Solution Architects, I helped create SOWs that generated $5M+ in revenue. I led SaaS migrations for 10+ clients, driving the transition to a subscription model, and developed subscription-based services for small to mid-sized biotech companies, creating new revenue streams.As the primary escalation point for service engagements involving our research portfolio, I ensured timely issue resolution. I managed Services AOPs, project planning, forecasting, budgets, and resource management. I also led value-based engagements to promote product adoption and optimized service delivery processes, improving efficiency by 30%.Additionally, I fostered strong relationships with account executives, product/R&D, pre-sales, and support teams, leveraging my customer-facing experience to drive product development and instill confidence in our product suite.
Education
Northeastern University
Master of Science, Information Systems
2007 — 2008
Ramrao Adik Institute of Technology
Bachelor of Engineering, Information Technology
2000 — 2004
Skills
- Business Analysis
- Pl/Sql
- Consulting
- Xml
- Data Analysis
- Software Development
- Python
- Spotfire
- C#
- Integration
- Enterprise Architecture
- Css
- Microsoft Sql Server
- Programming
- Sql
- Asp.net
- Databases
- Tomcat
- Business Intelligence
- Jquery
- Microsoft Excel
- Big Data
- Web Services
- Sharepoint
- Html
- Oracle
- Data Mining
- Requirements Analysis
- Analytics
- Javascript
- Java
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