Shameek Sammy Bhattacharjee

About Shameek Sammy Bhattacharjee

I bridge gaps, align teams and turn chaos into clarity.Analytical and results-driven Business Analyst with 4+ years of proven expertise alongside strong business acumen and expertise in process improvement. Skilled in gathering and analyzing business requirements, conducting process assessments, and recommending effective solutions. Proficient in data analytics, stakeholder management, facilitating cross-functional collaboration, and ensuring alignment between business needs and project deliverables. Strong problem-solving and critical thinking abilities, with a focus on driving operational efficiency and enhancing business processes. Excellent communication skills, adept at translating complex concepts into clear and concise documentation. Committed to delivering high-quality results and contributing to the overall success of projects and initiatives.Technical Skills: G Suite, MS Office, Salesforce Lightning, Sigma Computing, KibanaData Visualization Tools: Google Data Studio, Google Looker Studio, Salesforce Lightning Dashboards,Power BI DashboardSalesforce Skills: Salesforce Lightning Dashboards, Salesforce Lightning Reports, Account Creation, Lead Creation, Opportunity Creation, Contact CreationData Related Skills: Data Gathering, Data Cleansing, Data Processing, Data Visualization, Data Insights, Data Analytics, Gap Analysis, Root Cause Analysis, Requirement GatheringSoft Skills: Adaptability, Stakeholder Management, Communication Skills, Team Management, Time Management, Work Ethic, Active Listening, Problem- solving, Decision Making, Leadership skills, Critical Thinking, Public Speaking

Experience

1. Cx Business Analyst

   GHX

   Oct 2024 — Present

   Owned end-to-end analytics, automation, and process improvement initiatives across departments, reducing manualreporting effort by 90%+ while maintaining 100% data accuracy.• Designed and automated executive dashboards, scorecards, and reporting templates across Salesforce, Kibana (Elastic), SigmaComputing and Excel, enabling productivity tracking, capacity planning, cycle time, and quality metrics while reducing leadershipreview time by 85%.• Led Salesforce data governance and process enhancements including contact role cleanup, service account ownershipalignment, root cause tracking, workflow automation, and multi-source data integration to improve reporting reliability andaccountability.• Translated business requirements into technical specifications and partnered with systems and operations teams to deliver100+ analytics, automation, and process improvement tickets under aggressive timelines.• Key Initiatives: Led Salesforce-based Time Tracker implementation replacing TaskRay dependency and delivered 20+ leadershipdashboards supporting strategic decision-making.

Education

• KIIT - Kalinga Institute of Industrial Technology

  Bachelor of Technology - BTech, Computer Science and Communication Engineering

  2017 — 2021

• Nanhua University

  Student Exchange Program

  2019 — 2020

• National Chung Cheng University

  Winter School Program

  2019 — 2019