Shambhu Chauhan

About Shambhu Chauhan

Accomplished senior IT Leader with strong expertise in driving and executing strategic digital transformation programs for Fortune 500 retail and telecom clients. Led complex and large-scale eCommerce platform implementations such as IBM WebSphere Commerce (WCS) to Google Cloud Platform (GCP) migration, Salesforce to Adobe Martech (AEM, ACS, Analytics) migration, Salesforce commerce cloud, SAP hybris, and Oracle ATG. Proven track record in defining digital strategy, program roadmap, managing delivery, and leading cross-functional global teams. Passionate in creating an environment that fosters inclusiveness, collaboration, a learning mindset, and respect for every team member. Expertise in defining the product roadmap, enabling new channels of customer engagement, and implementing data-driven personalization and segmentation strategies. Led large implementations of enterprise content management solutions (CMS) and microservices-based architectures. Solid expertise in managing budget and P&L of large programs. Well-versed with C-level client handling, pre-sales, negotiation, crisis management, and problem-solving.Specialties:Program Management, Product Management, eCommerce Implementations, Digital Strategy, Digital Transformation, Martech and Adtech implementations, IT and Operations Transformation and Optimization, Retail Domain, Telecom Domain, and Project Management Methodologies and Tools

Experience

1. Director Program Management

   Publicis Sapient

   Jan 2022 — Present · NY, US

   Leading a large digital transformation multi-year program involving many complex implementations of the new customer engagement channels, marketing campaigns, and data-driven personalization and segmentation strategies.• Partnering with the client senior leadership team as a trusted advisor, in defining the product and program roadmap, to stay ahead in digital adoption, and maintain the market leadership position.• Driving complex technology implementations involving Adobe, Microsoft, Salesforce, and many other top technology companies.• Leading a large team of very dynamic technology and domain experts whose mission is to always deliver high value and top-quality features, and robust technologies.• Actively involved in the pre-sales, sales, contract negotiation, program governance, and financial management of the account.• Driving large initiatives to enable the team’s learning and development, and help them stay current with the technology, domain, and leadership skills.

Education

• Columbia Business School

  Master of Business Administration - MBA

  2019 — 2021

• Indian Institute of Technology, Roorkee

  Bachelor of Technology, Chemical Engineering

  1997 — 2001

Skills

• Project Management
• Project Planning
• E-Commerce
• Program Management
• Agile Methodologies
• Management
• Process Improvement
• Soa
• Vendor Management
• IT Strategy
• Business Process Improvement
• Software Development
• Business Process
• Business Analysis
• Six Sigma
• Software Project Management
• Crm
• Telecommunications
• Analysis
• Pmo
• Pmp
• Sdlc
• Project Delivery
• Integration
• Project Portfolio Management
• Requirements Analysis
• Business Intelligence