Shambhu Kumar

About Shambhu Kumar

I am a Hospitality Professional with over 10 years of experience in luxury hotels and…

Experience

1. Asst Housekeeping Manager

   MSC Cruises

   Feb 2019 — Present

   Duty & Responsibilities: Assist the Housekeeping Manager in supervising the daily operations of the housekeeping department, ensuring that all tasks are carried out efficiently and effectively.Manage and lead a team of housekeeping staff, including cabin stewards, Hotel Cleaners, Floor Runners, Officers Steward, Pool Attendant, and laundry personnel. Provide guidance, training, and support to ensure high standards of cleanliness and service.cAssist in managing inventory for cleaning supplies, linens, and amenities. Monitor stock levels, place orders, and ensure proper utilization to maintain a well-stocked and organized department.Maintain and enforce high cleaning and maintenance standards for guest cabins, public areas, and crew accommodations. Conduct regular inspections to identify areas that require attention.Ensure guest satisfaction by promptly addressing guest requests, concerns, and complaints related to housekeeping services. Strive to exceed guest expectations in cleanliness and comfort.Enforce safety protocols and standards within the department to prevent accidents and injuries. Ensure that all crew members adhere to safety guidelines and use appropriate equipment.Assist in managing the housekeeping budget by controlling expenses, optimizing labor costs, and minimizing waste. Provide input on budget planning and cost-saving measures.Conduct training sessions for housekeeping staff, focusing on proper cleaning techniques, safety procedures, and customer service skills. Facilitate continuous improvement and skill development.Maintain open and effective communication channels with other departments, including front office, maintenance, and food and beverage, to coordinate daily activities and resolve issues. Prepare daily, weekly, and monthly reports on housekeeping operation. Many more tasks.

Education

• Institute of Hotel Management (IHM)

  Hotel Management and Catering Technology., Hotel/Motel Administration/Management

  2010 — 2013

• Institute of Hotel Management (AIHM)

  Diploma in Hospitality and catering Management , Hotel/Motel Administration/Management

Skills

• Hospitality
• Opening Hotels
• Guest Service Management
• Resorts
• Micros
• On Q Insider ...hilton
• Hospitality Industry
• Working Abroad
• Housekeeping Management.
• Property Management Systems
• Training
• Hospitality Management
• Opera
• Hotel Management
• Front Office
• Hotels