Shambhavi Mishra
Customer Success Manager | Master of Science in Cybersecurity | TAM | IIIT B | LJMU | Ex-Forcepoint | cyber resilience | Gainsight | Salesforce
- Role
- Customer Success Manager at Commvault
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shambhavi Mishra
My current role as Customer Success Manager at Commvault harnesses my expertise in cybersecurity and customer success journey, where I\'m responsible for maintaining strong client relationships and driving revenue growth. With a focus on operational improvements, I lead service delivery teams to efficiency and excellence, reflecting my commitment to customer success and proactive problem-solving.My educational journey at Liverpool John Moores University, coupled with a strong foundation in communication and Salesforce development, equips me with cutting-edge cybersecurity knowledge. This education complements my practical experience, enabling me to be a customer-centric leader who thrives in dynamic, tech-driven environments.
Experience
Customer Success Manager
Jul 2024 — Present · Bengaluru, IN
Guide the customer throughout their journey lifecycle. Ensuring they achieve all their activation, onboarding, adoption, and renewal phases.Develop dynamic success plans that will demonstrably deliver on customer expectations.Act as the trusted advisor for customers, using internal business relationships and processes to resolve concerns, and improve the customer experience.Build strong customer relationships that will help retain and expand their footprint with Commvault Cloud, powered by Metallic AILead customer meetings and ongoing business reviews, presenting progress of key success criteria.Monitor account health and relevant meaningful metrics to ensure continued adoption, and alignment with the customer\'s objectives for overall success. Proactively identify and prevent churn risk.Facilitate Metallic onboarding, including key processes, customer enablement, critical issue pathways, and initial account/user setup.Develop ongoing education campaigns that lead to promoting software value and help grow customer loyalty and retention.Deliver customer renewals and expansions on listed financial targets leadership.Deliver technical onboarding for Metallic O365 Workloads, including basic cloud configuration and administration tasks.Ensure revenue and sentiment goals are accomplished for your assigned book of business.
Education
Manipal public school
Secondary School, Pcm+English
2015 — 2016
International Institute of Information Technology Bangalore
Advanced certification in Cyber Security, Cyber security
SVKM's Narsee Monjee Institute of Management Studies (NMIMS), Bangalore
MBA - INFORMATION TECHNOLOGY & SYSTEMS MANAGEMENT, Information Technology
Manipal Public School
High School, Pcmb+English
2013 — 2014
Liverpool John Moores University
Master of Science - MS, Computer science - cybersecurity
SHRI RAMSWAROOP MEMORIAL UNIVERSITY
Bachelor of Technology - BTech, Electronics and Communications Engineering
2016 — 2020
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