Shamanth Alva

Guest Experience Host @Aramark

Chessington, GB

Deliver outstanding guest service by efficiently managing a high volume of customer interactions, optimizing seating arrangements, and ensuring seamless operations during peak times. Maintain comprehensive knowledge of over 100 menu items to enhance guest dining experiences and provide personalized recommendations. Utilise POS and CRM systems to process orders swiftly and accurately, conducting regular inventory checks to sustain smooth operations. Onboard and serve over 400 customers per shift with exemplary service. Memorize and effectively communicate over 100 menu items to guests. Achieve 2nd position in highest sales during summer sales with proven bar experience. Streamline order-processing reducing average transaction time by 20%, enhancing customer satisfaction and throughput.

Kingston University

Master's degree

Mangalore University

Bachelor's degree