Shamadeep Singh
Director of Client Operations @TalentNeuron
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WORK HISTORY
Director of Client Operations @TalentNeuron
Direct Operations and Support teams for a global SaaS client base, delivering custom talent and labor market data solutions- Architected Salesforce solutions and automated workflows to eliminate manual processing and increase team productivity- Optimized service delivery through resource management and capacity planning, resulting in a 20% improvement in team utilization- Deployed a Customer Health Score framework in Salesforce using product adoption, engagement, and entitlement data to drive proactive engagement and reduce churn- Engineered a Salesforce Experience Cloud knowledge base, targeting a 25% reduction in support queries through enhanced self-service.
EDUCATION
Dr B R Ambedkar National Institute of Technology, Jalandhar
Bachelor of Technology (B.Tech.), Civil Engineering
Indian Institute of Management, Lucknow
Master of Business Administration, Business Administration, Management and Operations
SKILLS
ABOUT SHAMADEEP SINGH
I build the systems that make Customer Success scalable, predictable, and measurable. With 10+ years in B2B SaaS CS Operations, I specialize in designing the infrastructure behind high-performing CS teams — health scoring frameworks, AI-powered early warning systems, Salesforce architecture, and process automation that eliminate reactive firefighting and drive net revenue retention. What I\'ve delivered- 18% improvement in client retention through a multi-signal health score framework (NPS + CSAT + product usage)- 27% reduction in high-risk churn through predictive modeling and proactive intervention workflows - 71% improvement in operational turnaround times through Lean process redesign $300K+ annual savings through service delivery re-engineerin- Built AI agents in Microsoft Copilot Studio for support triage and RFP automation, 20% efficiency gain- Currently building an automated client health dashboard integrating Salesforce, Gong, and product telemetry I partner with Sales, Product, and Engineering to make the customer journey defensible; with data, not instinct. Calgary, AB | Open to CS Operations roles, remote across Canada & US
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