Shalu Manan

About Shalu Manan

I am passionate about transforming how organizations perform by aligning people, processes, and technology to deliver meaningful business outcomes.Over the past 25+ years, I have led large-scale transformations across global enterprises—redesigning HR and talent supply chain processes, building performance and capability frameworks for R&D, consulting, and operations, and enabling leadership and sales teams to navigate complex change.My work sits at the intersection of human-centered innovation and operational excellence. As a practitioner of design thinking, Lean, and Six Sigma, I help organizations challenge the status quo, reimagine how work gets done, and create better experiences for employees, customers, and partners. I have partnered with clients, leadership teams, and social entrepreneurs to redesign processes and unlock innovation across finance, procurement, supply chain, and HR.A large part of my work has been about building problem-solving capability at scale. I have designed and led enterprise-wide capability programs that cultivated a culture of operational excellence across employees and senior leaders globally at Genpact and its clients.I enjoy bringing together cross-functional global teams to solve complex problems—combining systems thinking, structured problem solving, and emerging technologies to deliver measurable impact across talent supply chains, leadership development, and performance management.In my current role, I am reimagining the talent supply chain—connecting employee aspirations with customer success to accelerate revenue realization, reduce cost of fulfillment, and significantly improve the employee experience.I believe the most powerful transformations happen when collective wisdom meets disciplined execution.If you are exploring transformation, human-centered innovation, or building problem-solving capability at scale, I would love to exchange ideas.https://linktr.ee/shalumanan

Experience

1. Global Talent Supply Chain Leader

   Blue Yonder

   Jul 2024 — Present · Gurugram, IN

   My role at Blue Yonder is to reimagine the talent supply chain (resource management function) with a mission to connect employees\' aspirations with customers\' success and drive revenue acceleration to create delightful experience for all. Key impact areas -1. Setup and drive visibility and reliability of demand and supply forecasting in partnership with sales and delivery leadership teams.2. Experiment with agentic AI to accelerate demand and supply matching and time to staff roles and start billable projects.3. Simplify, standardize and automate staffing process to drive scale and speed.4. Institutionalize strategic workforce planning to facilitate inter operability of talent for cost optimization globally. Reimagine Contingent Worker staffing Generated over $5M business impact in the last 12 months through 20+ people, process and tech changes - 1. Time to start billable projects is 36% faster with positive impact on revenue realization. 3X increase in Cross leveraging consulting bench across functions to improve productive utilization and cost efficiencies.3. Governance of what you sell vs what you staff leading to 10% higher bill ups. 2X higher demand forecast visibility to setup a planning control tower and start signaling talent acquisition and upskilling teams for career pathing and faster billability. Eliminated hours of non-value adding work per month from staffing operations. Repurposed to adopt new ways of working and embrace expanded roles for resource managers.

Education

• Seth M. R. Jaipuria School Lucknow

  High School ISC, Mathematics, Physics, Chemistry and Computer Science

• Osmania University

  B.Com, Commerce, Accountancy, Economics

  1997 — 2000

• Institute of Management Technology, Ghaziabad

  Master of Business Administration (M.B.A.), HR, Marketing

  2002 — 2007

• Aptech Learning

  Higher Diploma in Software Engineering, Foxpro, Oracle, D2K, Java, Visual C++

  1997 — 2000

Skills

• Leadership
• Program Management
• Bpo
• Integration
• Vendor Management
• Six Sigma
• Service Delivery
• Performance Management
• Outsourcing
• Talent Management
• Process Improvement
• Project Management
• Business Development
• Design Thinking
• Change Management
• Leadership Development
• Team Management
• Employee Engagement
• Operations Management
• Training
• Business Transformation
• Transition Management
• Business Process Improvement
• Management
• Business Process Outsourcing (Bpo)