Shalu Yadav
Customer Service Representative @Startek
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WORK HISTORY
Customer Service Representative @Startek
PNB process Inbond customer service agent, answer incoming calls and work with customers to resolve questions, give directions, and fix potential problems. Maintains customer relationship by responding to inquiries; documenting actions. Prepares for customer inquiries by studying products, services, and customer service processes. Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer. Records customer inquiries by documenting inquiry and response in customers’ accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Updates job knowledge by participating in educational opportunities. Accomplishes customer service and organization mission by completing related results as needed.
EDUCATION
SAM Global University
Master's Degree
Barkatullah University Institute of technology Bhopal
Bachelor of Commerce
ABOUT SHALU YADAV
L. N. Malviya Infra Projects Pvt. Ltd.
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