Shalu Kurian

Director Operations @Zellis

Kochi, IN

Lead Moorepay operations for Payroll Implementation, Service Delivery, and Semi-Technical teams (200+ FTE) supporting SMB clients in the UK and Ireland.Developed structured L&D plans, accelerating train-to-production timelines and enabling teams to handle complex tasks in months instead of years.Reduced attrition from ~30% to less than 10% through structured talent and engagement initiatives.Elevated engagement scores from negative to among the highest in the company.Introduced Continuous Improvement (CI) initiatives for teams and leaders, driving project involvement, process standardization, and a shift to a growth mindset.Established and developed voice teams in Kochi, significantly enhancing responsiveness and client satisfaction, as reflected in improved customer feedback.Empowered leaders to become self-sustained, fostering a culture of accountability and ownership.Achieved payroll accuracy rates above industry standard through process optimization and rigorous quality controls.Partnered with HR, Learning & Development, and Product teams to drive colleague and client experience improvements.

St Francis College, Hyderabad

Bachelor of Commerce (B.Com.), Marketing