Shalu Gautam

Reporting & Insights Specialist - Global Customer Success @Udemy

Gurugram, HR, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2021 — Present

Reporting & Insights Specialist - Global Customer Success @Udemy

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Gurugram, IN

Design data driven business analysis key insights reports and deliver tracking and reporting for KPI in business- Derive additional value by generating reports using trends, correlation & patterns by using BI tools and technology- Create, distribute, and maintain a library of standard reports and dashboards. Design and implement databases, spreadsheets and other tools used in data analysis- Collaborate with the Product Team, Content Team and Data Science teams to meet business needs in the areas of data science, AI, ML, data quality, data management, product development, business intelligence, and reporting- Work closely with customer success managers, sales, learning & development, key stakeholders and other teams to define the comprehensive project plan and deliver reporting solutions- Collaborate closely with stakeholders across various regions and functions to gather requirements and deliver tailored reporting solutions- Provide analytical support and key data insights for Quarterly Business Reviews (QBRs), regional meetings, and ad-hoc reporting requests- Ensure data accuracy, consistency, and timeliness across all reporting deliverables, maintaining the highest standards of quality- Identify opportunities to streamline reporting processes, enhance efficiency, and drive continuous improvement within reporting and analytics practices- Act as a trusted advisor to stakeholders, proactively identifying trends, insights, and recommendations based on data analysis- Delivered interactive product presentations to and demos to diverse stakeholder groups, successfully addressing technical queries and facilitating informed decision-making processes

EDUCATION

2016 — 2018

Ambedkar Institute of Advanced Communication Technologies and Research

Master of Technology - M.TECH, Signal Processing

2011 — 2015

IMS Engineering College, Ghaziabad (UPTU Lucknow)

Bachelor of Technology - B.TECH, Electronics and Communications Engineering

1998 — 2009

CJDAV Centenary Public School, Meerut, Uttar Pradesh

CBSE

ABOUT SHALU GAUTAM

Data driven and Detail-Oriented Reporting & Business Analyst with 6+ years of experience and comprehensive background in collecting and analysing data for developing business analytics reports. Exceptional abilities in ad-hoc reporting and data analysis for management use and identify drivers that affect the data. Analyse trends, data, notes, root cause analysis on reports generated from the system. Determine opportunities to streamline manual processes through automation of reports or processes and strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives. Skilled in identifying opportunities for efficiencies and developing proposals for solutions. Resourceful and independent learner with excellent communication skills.

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Shalu Gautam — Reporting & Insights Specialist - Global Customer Success at Udemy in Gurugram, HR, IN | Unifers