Shalu Bihani
Sr. Director Operations at Teleperformance
- Role
- Sr Director at TP
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Shalu Bihani
Overall 22 years of experience, with 18+ years specifically focused in Process…
Experience
Sr Director
Jan 2021 — Present · Bangalore Urban, IN
Education
SDA Mission School
12th, Computer Science
Delhi University
Bachelor of Commerce (B.Com.)
1993 — 1996
Skills
- Mis
- Employee Engagement
- Workforce Management
- Stakeholder Management
- Team Leadership
- Transition Management
- Recruiting
- Performance Management
- Crm
- Service Delivery
- Business Process
- Customer Experience
- Contact Centers
- Operations Management
- Call Centers
- Business Development
- Team Management
- Leadership
- Management Information Systems (Mis)
- Business Process Outsourcing (Bpo)
- Relationship Management
- Outsourcing
- Customer Relationship Management (Crm)
- Account Management
- Strategy
- Project Planning
- Management
- Bpo
- Customer Retention
- Customer Service
- Training
- Customer Satisfaction
- New Business Development
- Sla
- Vendor Management
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