Shalonda Knight

Loan Processor @PNC

Houston, TX, US

Verify and analyze loan documentation including income, credit,appraisal, and title, while maintaining 100% compliance with all stateregulationsMet with applicants to obtain, verify, and compile copies of loanapplicants, credit histories, corporate financial statements, and otherfinancial informationDevelop and update standard operating procedures (SOPs) daily for loanprocessing teams and responsibilities, to maintain the team goal ofclosing an average of 25 mortgage loans each per month, exceedingmonthly sales targets by 22%.Collaborate with other departments, such as loan underwriting, closing,and post-closing, to ensure a seamless loan processing and closingexperienceHandle specialized loan types, such as jumbo loans, government-backedloans (FHA, VA) or commercial loans, applying specialized knowledge andexpertiseSet-up closing by verifying, compiling and entering borrower informationinto loan processing systemsManage a loan pipeline of approximately 80+ loans and $21M in loanvolume with a 93% on-time closing percentageManage team calendars and scheduling, optimizing workflow andensuring appointments are efficiently coordinated and resulted in a 20%increase in meeting attendanceConduct debriefings with borrowers that have a high likelihood of arejections due to credit, unfulfilled conditions, or missing documents

Texas Southern University

Master of Business Administration (M.B.A.)

Stephen F. Austin State University

Bachelor of Business Administration (B.B.A.)