Shalom Olive Jacob
Crm Business Analyst @Nurture Crm Solutions
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WORK HISTORY
Crm Business Analyst @Nurture Crm Solutions
Leeds, GB
Develop Power BI dashboards integrated with Dynamics 365 CRM, ensuring they effectively addressed unique business challenges. Leveraging expertise in CRM and Power Apps, I optimize workflows and data management, apply advanced data transformation techniques, and fostered data-guided decisions for holistic decision-making across various business areas.
EDUCATION
St Josephs College Arts Science
Msc.Big data analytic, Mathematics, Computer Science, Statistics
Mount Bethany Higher Secondary School
12th, Science,Maths
Dublin Business School
Master's of Science in Business Analytics, Analytics
Madras Christian College
Bachelor of Science - BS, Statistics
ABOUT SHALOM OLIVE JACOB
As a CRM Business Analyst at Nurture CRM, I integrate Power BI dashboards with Dynamics 365 CRM to provide data-driven insights across sales, user performance, and finance. My work enables teams to make smarter and faster decisions that drive innovation and growth. With a Master of Science in Business Analytics from Dublin Business School and a Master of Science in Big Data Analytics from St. Joseph’s College, India, I have a strong foundation in data science, analytics, and visualization. I also hold multiple certifications in Dynamics 365, Google Data Analytics, and Applied Data Science and Big Data. My technical skills include Power BI, SQL, Python, R, and more. I have a passion for transforming complex data into compelling stories that communicate value and impact. At Chaz Professionals, I optimized and evaluated business processes, resulting in a 30% increase in operational efficiency and a Process Excellence Award. At Retail 2customer, I leveraged Power BI to analyze customer data and improve customer satisfaction by 95%. I excel in business analysis, stakeholder management, and data visualization, and I enjoy collaborating with diverse and cross-functional teams. I\'m always eager to learn new skills and tools, and to explore new opportunities and challenges in the CRM and data analytics field. Let\'s connect and see how we can work together.
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