Shalom Banka
Sr. Customer Care Specialist/SME | EV Charging Solutions | Delivering Seamless Support for a Greener Future SW/App/Cloud Tech Support Associate at Accenture
- Role
- Sr Customer Service Specialist at Blink Charging
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shalom Banka
With over 8 years of experience in customer service and technical support, I’ve built a…
Experience
Sr Customer Service Specialist
Oct 2024 — Present · Karnataka, IN
Delivering high-quality support to EV drivers via phone, email, and chat to resolve technical issues, billing inquiries, and service questions.Troubleshooting real-time issues related to charging sessions, mobile app functionality, and account management.Monitoring charging station network performance and reporting faults to the operations and engineering teams.Educating customers on best practices for EV charging, safety protocols, and usage of the mobile app and website.Managing escalations and ensuring timely resolution in line with SLAs and company policies.Collaborating with cross-functional teams to improve customer experience based on feedback and support trends.Maintaining accurate logs and records in CRM systems (e.g, Salesforce,).
Education
P E S college of science arts and commerce
Bachelor of Commerce - BCom, Accounting and Finance
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