Shalini Srivastava

WORK HISTORY

EDUCATION

SKILLS

ABOUT SHALINI SRIVASTAVA

Seasoned Learning and Development Leader | Customer Experience Specialist | Transformation Life CoachHello! I am a seasoned professional in Learning and Development, curious to understanding customers\' needs, both stated and unstated, with a customer-centric approach at heart.In the L&D domain, I excel in the following areas:Driving Customer-Centric Digital L&D Strategy: Leveraging my skills, I synergize digital strategy, online training, and communication, creating frameworks that elevate the customer experience to new heights.Creative Content Creation and Learning Management: Taking charge of content creation, I ensure seamless uploads on Learning Management Systems, reaching and engaging the desired audience through innovative strategies.Seamless Multi-Channel Communication: I ensure consistent communication across various channels while deploying great training strategy using various channels or tools while implementing non-intrusive customer communication models based on product or channel affinity using cutting-edge technology.Process Optimization and Automation: Identifying digital capabilities, I streamline processes, standardize operations, and automate tasks, significantly enhancing the overall customer experience by reducing unnecessary human intervention.Inspiring High-Performance Training Teams: Acting as a catalyst within teams, I foster dynamic environments that nurture development opportunities and motivate team members to exceed targets.Health & Life Coach: Passionate about coaching, I mentor women eager to return to their careers after a break and empower individuals to lead happy, medicine-free lives.If you are seeking a results-oriented leader with a passion for customer experience, an innovative approach to Learning and Development, and a commitment to transformational coaching, let\'s connect! Together, we can drive growth and success.