Shalini Rengan
Project Manager / Critical Situation Manager at Red Hat
- Role
- Critical Situation Manager at Red Hat
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Shalini Rengan
Over 16 years of work experience with medium to large organzations in areas like…
Experience
Critical Situation Manager
Dec 2018 — Present · Pune, IN
Coordinate cross-functional teams through meetings and progress measurement activities which bring distinct, specific escalations to completion in a timely manner- Single Point of Contact for the large Enterprise Support team and for all Exec level communication- Perform regular updates to Unified Escalations Lists entries for the assigned situations in a manner which is consistent for the intended audience Support Delivery, Sales and C level Execs- Perform mentoring and coaching that allows a stakeholders to continue to manage the escalation situation, while enhancing their soft skillset- Be the local focal point to receive and address process improvement recommendations - Be the local focal point for questions on processes and procedures- Assure that the quality of case contents and management meet internal standards- Prepare and present RCA document to the exec management & to the customer
Skills
- Microsoft Word
- Microsoft Excel
- Fraud Investigations
- Disaster Recovery
- Microsoft Powerpoint
- Customer Service
- Microsoft Office
- Project Management
- IT Service Management
- Business Relationship Management
- Social Media
- Public Speaking
- Customer Relationship Management (Crm)
- Data Analysis
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